1. Auto Store
  2. Returns and Warranty

Warranty and Return Terms

Returns

Under what conditions can a product be returned?

  • no more than 14 days have passed since the date of purchase
  • shows no signs of use and all original parts/components are intact
  • the packaging and sales receipt have been kept
  • there are no foreign markings or stickers
  • the product does not belong to the href="#7f66fc37-0733-4e85-8766-be6ce408cc38">list of items that are not eligible for return
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We will not accept a return if the above conditions are violated

How to return a product?

  1. fill out the product return form (⬇️ download the form) and place it inside the box
  1. pack it and send it via href="#51480e1e-cadf-408f-9a26-3747377971ab">courier service

How to get a refund?

You need to provide your bank card details for the refund in the product return form

The money is refunded within 2–7 days after the return is accepted, using the same method that was used for payment.

Warranty

Terms of warranty coverage for polyurethane products?

The warranty card is part of the form confirming shipment of the specified list of items from the manufacturing warehouse. Warranty coverage for the product is provided exclusively in accordance with the conditions listed below.

WARRANTY IS PROVIDED:

  1. For products that were checked by the manager using the vehicle's VIN code provided, and the parts' compatibility was confirmed. (the VIN was decoded through the catalog software and the part fully matches the original number)
  2. The warranty period begins from the day the part is received.
WARRANTY IS NOT PROVIDED:
  1. For parts selected without VIN CODE verification by the manager
  2. Parts for electric vehicles
  3. Parts for trucks, special equipment, agricultural machinery, motorcycles, and other vehicles, as well as parts manufactured to individual order.
  4. Warranty is not provided if the warranty card is lost (applies to PolyPro brand products)
  5. For engine mounts, the warranty covers the material only — it will not sag, delaminate, or crack. The warranty does not cover vibration!
  6. The warranty does not cover metal parts of mounts, supports, and fasteners. 

General warranty conditions?

  • the product has no mechanical or other damage
  • the product was used according to the instructions
  • you did not repair the product yourself and did not modify its construction

How to submit a product for warranty claim?

  1. prepare a claim/defect report from a certified organization, along with a completed work certificate
  1. fill out the product return form (⬇️ download the form) and place it together with the other documents inside the box
  1. pack it and send it via href="#51480e1e-cadf-408f-9a26-3747377971ab">courier service
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Without documents from a certified service center, installation of the part is treated as a self-installation

What is the procedure (process) for handling a claim?

The returned product is sent to the supplier (manufacturer) for a warranty claim review, which takes 14 to 30 days.

If the defect is not confirmed during the inspection, the product is returned to the buyer.

If the product cannot be repaired, the buyer is offered either an exchange or a refund, by filling out a return application.

The money is refunded within 2–7 days after the inspection report is issued, using the same method that was used for payment.

Who covers the shipping costs?

Shipping costs for returning a product are covered by the buyer, at the rates set by the carrier.

If the return is due to a manager's error, then the shipping costs are covered by the online store.

The cost of auto service center work is not compensated.

How to send a product via courier service

Arrange the shipment using the following details:

Recipient - FOP Medunytsia Maryna Mykolaivna (must be sent as FOP/sole proprietor; the courier will not accept packages addressed to an individual)
Phone - 099-429-70-69
Delivery type - warehouse-to-warehouse
Address - Shostka, Nova Poshta branch 4 (branch 1 for oversized parcels)
Delivery payment - paid by the sender
Declared value - equal to the product value according to the sales receipt
The "Return Delivery" and "Cash on Delivery" services must be cancelled

Which products can be returned and which cannot?

All products in our store can be returned except for:

  • personal hygiene items
  • products in aerosol packaging
  • pipe products, glass
  • electrical equipment and consumables (sensors, spark plugs, bulbs, electronic control units, oils, filters, fluids, auto chemicals and auto cosmetics)
  • products imported to special order from another country